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Shipping policy
PhreshPhlowers Shipping Policy (Global)
1. Global Shipping Coverage
PhreshPhlowers ships worldwide. We partner with international dropshipping suppliers and global logistics carriers to ensure delivery to most countries and regions across North America, South America, Europe, Africa, Asia, Australia, and the Middle East.
If your country is restricted due to carrier limitations or geopolitical conditions, checkout will prevent order completion.
2. Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
3. International Delivery Estimates
Delivery times vary by region:
- United States & Canada: 7–20 business days
- Europe (EU/UK): 10–25 business days
- Australia & New Zealand: 10–25 business days
- Asia: 10–30 business days
- Middle East: 12–30 business days
- Africa: 15–35 business days
- South America: 15–35 business days
These are estimates provided by suppliers and carriers. Customs inspections, weather conditions, local postal delays, or global shipping constraints may extend delivery times.
4. Dropshipping Fulfillment
PhreshPhlowers uses a global dropshipping model. This means:
- Items may ship from different international warehouses
- Orders may arrive in multiple packages
- Delivery dates may differ for items in the same order
5. Shipping Costs
Shipping costs are calculated at checkout based on product weight, supplier location, and destination. Free shipping promotions apply only when explicitly stated.
6. International Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, VAT, or taxes imposed by your country. These charges are not included in product prices or shipping fees and are the responsibility of the customer.
PhreshPhlowers cannot predict or control these costs.
7. Tracking Information
Tracking numbers are provided whenever available. Tracking updates may take 3–7 business days to appear, especially for international shipments transitioning between carriers.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information. PhreshPhlowers is not liable for orders delayed or lost due to incorrect addresses. If an order is returned due to an incorrect address, reshipping fees may apply.
9. Remote Area Surcharges
Some remote or rural international locations may incur additional carrier surcharges. If applicable, you will be notified before your order is shipped.
10. Lost, Stolen, or Damaged Packages
PhreshPhlowers is not responsible for packages lost or stolen after delivery confirmation. If your item arrives damaged, contact us within 7 days with photos of the product and packaging.
11. Contact Information
For shipping questions or concerns, contact us at:
Sunphlowers@outlook.com